| Data Privacy Policy |
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| AXA Wealth Management (HK)
Limited |
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| PERSONAL DATA PRIVACY POLICY
STATEMENT |
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| AXA Wealth Management (HK) Limited is an
insurance company providing insurance and other financial
products and services in Hong Kong ("our Business") and is an
authorized insurer under the Insurance Companies Ordinance
(Cap 41). References in this Statement to "we" or "us" mean
AXA Wealth Management (HK) Limited. |
|
| In order to carry on our Business we need to
collect, hold, use, transfer and disclose certain information
concerning our customers and other individuals such as persons
covered by, or the beneficiaries of, the insurance policies we
issue ("Relevant Persons"). Some of this information
constitutes personal data for the purposes of the Personal
Data (Privacy) Ordinance (the "PDPO"). |
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| We respect the privacy of our customers and
other Relevant Persons and are committed to protecting the
personal data we have collected on each customer or the
Relevant Persons connected with such customer or which arises
during our relationship with such customer (hereinafter
referred to as "Customer Personal Data"). |
|
| This Statement sets out our policies and
practices with regard to Customer Personal Data and explains
what Customer Personal Data we collect and why. By using our
Web Site you agree, on behalf of yourself and all Relevant
Persons connected with you, to our use of Customer Personal
Data in accordance with the terms set out in this
Statement. |
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| This Statement is a statement of our policies
and practices only and is not intended to, nor shall it,
create any legal obligations binding on us provided always
that nothing in this Statement shall exclude or limit the
rights of any data subject under the PDPO. |
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| OUR PRIVACY POLICY |
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| We undertake to comply with the PDPO, and in
particular the data protection principles set out in the PDPO,
to the extent the PDPO and such data protection principles
apply to Customer Personal Data. In practice this
means: |
|
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- We take
reasonable steps to protect the privacy of Customer Personal
Data and to prevent use by unauthorised persons or for
unauthorised purposes |
|
| - We use
reasonable endeavours to keep the Customer Personal Data we
hold accurate and up-to-date although customers acknowledge
that they are primarily responsible for informing us of any
changes in the Customer Personal Data they have provided to
us |
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| - We only
retain Customer Personal Data for such period as may be
reasonably necessary in connection with the provision of the
products or services we provide or to comply with our
regulatory, legal or accounting obligations |
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| The following sections of this Statement set
out what sort of Customer Personal Data we collect, why we
collect it, the purposes for which we may use or disclose it
and finally who data subjects can contact if they require
access to or the correction of any of their Customer Personal
Data we may hold. |
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| What sort of Customer Personal Data do
we collect? |
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| When you apply for the products or services
we offer we may ask you to provide certain information
concerning yourself or Relevant Persons connected with you.
Such information includes, but is not limited to, the
following: |
|
|
(i)
name, Hong Kong identity card number, marital status and other
personal details; |
|
| (ii)
contact details including personal, home and business address,
telephone and fax numbers; |
|
| (iii)
salary details and other personal and business financial
information; |
|
| (iv)
details of other insurance, financial and investment products
held and claims history; and |
|
| (v)
financial, medical, health and occupational
history. |
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| When you visit our Web Site we may collect
information through the use of "cookies" - small data files
sent to your web browser and stored on your hard drive. These
data files contain information we can use to track
things such as passwords, pages you've visited and the date
when you last looked at a certain page. We use this
information for internal purposes only. You can disable this
feature by changing the settings on your browser. However, if
you do you may lose certain functionality on our Web
Site. |
|
| Additional Customer Personal Data, such as
details of the policies or investments you hold with us and
financial and claims information, will also be generated
during the course of our business relationship with you. When
we tell you that you must provide particular information to us
and you choose not to do so, this may impact on our ability to
provide you with products or services or to administer our
business relationship with you or Relevant Persons efficiently
and effectively. |
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| Why do we collect Customer Personal
Data? |
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| The purposes for which we collect Customer
Personal Data vary depending upon the nature of our business
relationship with particular customers but broadly speaking we
collect Customer Personal Data for the following
purposes: |
|
|
(i)
to evaluate your insurance and financial needs; |
|
| (ii)
to process applications for and administer the products and
services offered by AXA Wealth Management (HK) Limited,
(including, without limitation, to carry out or assist with
medical and clinical assessments and status checks) and for
promotional and marketing purposes; |
|
| (iii)
to communicate with Relevant Persons and to approve,
underwrite, service, administer and reinsure insurance
policies and financial products or services purchased from AXA
Wealth Management (HK) Limited; |
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| (iv)
to process claims; |
|
| (v)
to enforce the obligations and liabilities you owe to us and
to protect our commercial and business interests including,
without limitation, the collection of debts; |
|
| (vi)
to promote and offer products or services offered by AXA
Wealth Management (HK) Limited, and/or by third parties if we
consider such products or services may be of interest to
you; |
|
| (vii)
to improve the type, nature and extent of the products and
services we offer; |
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| (viii) to comply with all laws, statutes,
rules, regulations and codes of conduct and practice binding
on us in relation to our Business or Customer Personal Data or
binding on AXA Wealth Management (HK) Limited; |
|
| (ix)
for the purposes of statistical or actuarial researches
carried out by AXA Wealth Management (HK) Limited in which we
participate; and |
|
| (x)
for other purposes connected with, or necessary to carry out
any of, the activities set out above. |
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| Disclosure |
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| Generally speaking we do/will not disclose
your Customer Personal Data to anyone outside AXA Wealth
Management (HK) Limited. You agree to us disclosing your
Customer Personal Data to persons within AXA Wealth Management
(HK) Limited even if they are outside Hong Kong. |
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| However, we may disclose and/or transfer
Customer Personal Data to the following persons outside AXA
Wealth Management (HK) Limited (and you hereby agree to us
doing so): |
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|
(i)
our auditors, accountants, lawyers and other professional
advisers; |
|
| (ii)
our insurers and reinsurers; |
|
| (iii)
regulatory or other authorities; |
|
| (iv)
third party providers of products or services we consider may
be of interest to you; |
|
| (v)
our agents, employees, sub-contractors or third parties
providing services to us in connection with our Business who
need to know such information for that purpose;
and |
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| (vi)
persons outside AXA Wealth Management (HK) Limited, provided
they have first undertaken to us to keep such information
confidential. |
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| You also agree that we shall be entitled to
transfer your Customer Personal Data to a purchaser of
substantially all of our assets or our Business who intends to
carry on a similar business offering similar products and
services. |
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| Who you can contact in relation to
Customer Personal Data matters? |
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| We may from time to time contact you directly
via post, e-mail or telephone offering you products and
services that may be of interest to you. You can tell us that
you do not want to receive direct marketing or promotional
materials and if you do we will remove your contact details
from our database. |
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| In accordance with the PDPO this Statement
notifies you that you have the right to contact us to find out
whether we hold any of your Customer Personal Data, to access
such data and if such Customer Personal Data is inaccurate or
misleading a right to have it corrected. |
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| Data access and correction requests and any
other queries or questions regarding Customer Personal Data
should be addressed to: |
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|
Head of Policyowner's Service Department
20/F AXA Centre,
151 Gloucestor Road,
Wanchai,
Hong Kong |
